SHIPPING & RETURNS
SHIPPING POLICY
Processing
Orders are typically prepared within 1–3 business days. Processing times may be longer during holidays, product launches, or periods of high demand.
Estimated Delivery
Standard delivery to the United States, Canada, Europe, Australia, and New Zealand generally takes 10–20 business days after dispatch. Delivery to other regions may take 20–40 business days. These are estimates—not guaranteed arrival dates—and customs, carrier delays, weather, or remote destinations can add time.
Tracking & Packages
Tracking information is emailed when it becomes available. Orders containing multiple items may arrive in separate packages.
Shipping Cost
Any free-shipping offer or delivery charge will be shown before payment at checkout. Customers are responsible for any customs duties, import taxes, or local fees charged by their country.
Need Help?
If tracking has not updated for several days or an order is past its estimated delivery window, contact us through the Contact page with your order number.
RETURN & EXCHANGE POLICY
Return Window
Contact us within 7 calendar days of delivery before sending anything back. Returns must be unused, unworn, unwashed, and in the original packaging.
How to Request a Return
Use our Contact page and include your order number and reason for the request. Do not mail a return to the address shown on the original package. We will provide the approved return instructions and destination if the request is eligible.
Non-Defective Returns
Customers are responsible for return-shipping costs when an item is returned for preference, fit, or another non-quality reason. Original shipping charges and return-shipping costs are non-refundable.
Damaged, Incorrect, or Missing Items
Contact us within 7 days of delivery with your order number, clear photos or video of the issue, the shipping label, and the packaging. Eligible claims may receive a replacement, resend, partial refund, or refund after review.
Refunds & Cancellations
Approved refunds are sent to the original payment method after the returned item passes inspection. Processing time depends on the payment provider. Cancellation requests should be sent immediately; once an order enters fulfillment, cancellation cannot be guaranteed.